Refund/ Retum Policy

At TheModernBelle, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help with a straightforward return process.

1. Return Eligibility

  • Items must be returned within 30 days of the delivery date.

  • Products must be unworn, unwashed, and in their original condition with all tags attached.

  • For hygiene reasons, final sale items (e.g., accessories, hats, and selected promotion products) cannot be returned unless faulty.

2. Return Process
To initiate a return:

  1. Contact our customer service team at themodernbelle01@outlook.com within the eligible return period. Please include your order number and the reason for return.

  2. We will provide you with detailed return instructions and the shipping address.

  3. Once we receive and inspect your returned item, we will process your refund or exchange.

3. Refund Details

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 5-10 business days for the refund to appear in your account after we approve the return.

  • Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect due to our error.

     If the return is due to a change of mind or any other reason attributable to the consumer, you will be responsible for the cost of returning the goods. The specific fee will be determined by the courier company you choose.
     Conversely, if the return is a result of our error (such as receiving a damaged or incorrect item), you will not be required to bear the return shipping fee.

4. Exchanges
We currently offer size exchanges subject to availability. If the requested size is not available, we will issue a refund instead.

5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at themodernbelle01@outlook.com. We will arrange a prepaid return label and expedite a replacement or full refund, including any applicable shipping fees.

6. International Returns
Customers are responsible for any customs fees or import duties incurred when returning items. These costs are non-refundable.

If you have any questions about our Return & Refund Policy, please contact us. We're happy to assist!

The TheModernBelle Team